EU consumer customers (B2C) who purchase online have the right to request a return within 14 calendar days from the date of delivery.
To be eligible for a return, the item must be unused, uninstalled, unwired, unmodified, undamaged, complete, and in the same condition that it was received.
The original packaging must be intact, and all additional items supplied with the product, if any, such as documentation, tools, cables, connectors, accessories, etc., must be included.
To initiate a return, contact our team at info@erqos.com within the applicable return period.
Please include your order number, product name, quantity, customer details, and any relevant information about the return request.
Our team will review your request and confirm whether the product is eligible for return. Products must not be sent back without written return approval and return instructions from Erqos Technologies.
Unauthorized returns may be refused, delayed, or returned to the sender.
Customers are responsible for arranging and paying the return shipping costs, unless the return is due to an Erqos Technologies shipping error or a confirmed faulty component.
All approved returns must be shipped to Erqos Technologies headquarters at Krinou 6, Karellas, 19400 Koropi — Greece, even if the original order was fulfilled from another warehouse or shipping location.
Products must not be returned to any other warehouse, distributor, logistics partner, or address unless Erqos Technologies provides written instructions to do so.
We strongly recommend using a trackable shipping service and purchasing shipping insurance. The customer is responsible for the returned product until it is safely received by Erqos Technologies.
Original shipping costs are non-refundable except where required by applicable law or where the return is due to an Erqos Technologies shipping error.
For international returns, customers are responsible for completing all customs documentation accurately and for declaring the shipment correctly as a returned product.
The declared product description, shipment type, and item value must be accurate. If any customs duties, taxes, import charges, brokerage fees, clearance fees, storage fees, penalties, or other charges are required for the return shipment, these costs are the customer’s responsibility and must be paid by the customer.
Any customs delays, refused deliveries, return-to-sender costs, or additional charges caused by incorrect or incomplete customs documentation are also the customer’s responsibility.
– Inspection: Upon receiving your return, Erqos Technologies will inspect the item to confirm that it meets our return criteria. Refunds are approved only after inspection.
– Refund Issuance: If the return is approved after inspection, the refund will be processed to the original method of payment within 7 to 14 days.
If the product does not meet the return criteria, Erqos Technologies may refuse the return, reduce the refund, or return the product to the customer at the customer’s expense.
The following items are non-returnable unless they are faulty, damaged, or incorrectly supplied:
– Custom-made products
– Assembled or modified products
– Products configured, programmed, flashed, calibrated, or customized for the customer
– Downloadable software products
– Software licenses, subscriptions, or activation keys once delivered or activated
– Special orders and clearance items
– Consulting and/or integration services
Products damaged due to incorrect wiring, incorrect power supply, improper installation, misuse, liquid exposure, mechanical damage, unauthorized repair, unauthorized modification, or other user error are not eligible for return, refund, or exchange.
We only replace items if they are confirmed to be defective, damaged, or incorrectly supplied.
If you need to request an exchange for the same item, contact our team at info@erqos.com before sending any product back. Erqos Technologies must approve the exchange request and provide return instructions before the item is shipped.
If a product arrives damaged, defective, or incorrectly supplied, contact our team at info@erqos.com within 14 calendar days of receipt.
Please include your order number, a description of the issue, and any relevant photos, videos, test results, or error messages that help us assess the problem.
If the issue is confirmed to be caused by shipping damage, a manufacturing defect, or an Erqos Technologies fulfillment error, we will provide an appropriate solution.
Products must not be sent back without written return approval and return instructions from Erqos Technologies.
A restocking, retesting, inspection, or validation fee of 20% will apply to approved returns.
The the returned product requires inspection, electrical testing, and functional validation before it can be returned to stock.
Any applicable fee will be deducted from the refund amount after notifying the customer.
Contact Us
For questions regarding refunds and returns, please contact us at info@erqos.com.
